RETURNS/EXCHANGES (USA and international)

Every product is satisfaction guaranteed and may be returned for a store credit of the item price less shipping costs within 14 days of delivery date. Refunds will be made in the form of a collection credit. Sale items or Last One items are final sale and are not eligible for a return or refund.  All returns must be in saleable condition and include the original packaging with tags attached.  If merchandise is not returned in the original packaging with tags attached, the return will be denied. Only items purchased from this website can be accepted for return. Online purchases cannot be returned to physical stores.

 

USA RETURN INSTRUCTIONS

Pack the item(s)  securely in the original product packaging if  possible.  Please include all paperwork, and ensure the invoice# and billing name appear on the return form which will be emailed to you once you call the office for a return request.  Complete the return questionnaire on the packaging slip and include it in the return package.  Before sending your return shipment, please remove all extra labels from the outside of the package.  All return shipping charges must be pre-paid.  We recommend using a traceable carrier, insure for the full value of the returned merchandise.   We are not responsible for return packages lost in route.  We can not accept C.O.D.  Keep your Return tracking number for your package to monitor the delivery status.   To receive a collection credit, item must be returned within 14 days of the delivery date.  You can expect a credit in the full amount of purchase minus the shipping cost.  Send the return package to the following address.  

 

Lisa Nicole Collection
ATTENTION RETURNS DEPARTMENT
3296 Summit Ridge Parkway, suite 110
duluth, ga 30096

 404-566-4316

 

EXCHANGES OR COLLECTION CREDIT

To make an exchange or use your collection credit, please send an email to sales@lisanicolecollection.com with your new item being requested and we will process your new transaction by phone.  Email should include Name, Return number, email and phone number.  In subject line please put Return Department Exchange.

 

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    LOW SHIPPING COSTS
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    +1 404 566 4316
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    QUALITY ASSURANCE
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    30 days return Service